The Market 24/7 service from ČSOB’s DoKapsy app has won first place at the prestigious Qorus Global Banking Innovation Award. This recognition highlights the innovative approach of the Market 24/7 service, which integrates banking identity with retail systems, making shopping in small towns more accessible and convenient.
As a long-term technology partner of ČSOB (KBC Group), Etnetera Flow played a key role in this success. Etnetera Flow provides technological support to ČSOB and other partners in their mission to support stores in small towns by enhancing services, reducing labour costs, and increasing customer satisfaction.
Among nearly 400 entries from 177 banks across 57 countries, ČSOB advanced to the Top 3. On October 8, 2024, representatives from ČSOB won first prize at a gala event in Faro, Portugal. The expert jury and voters from financial institutions around the world were impressed by the Market 24/7 service, which effectively integrates banking identity with retail systems. They also recognised its positive impact on local communities in small towns and its support for local businesses.
The Market 24/7 service allows customers to shop at automated stores 24/7 using the DoKapsy app and their Bank ID for secure access and checkout.
Market 24/7 is transforming the retail landscape with an innovative solution that boosts operational efficiency and enhances customer satisfaction. Etnetera Flow is dedicated to advancing this project alongside partners such as ČSOB, COOP, and PVA Systems.
