Digital customer interaction: how to create trust, security and a feeling of proximity?

In this online session about new trends in sales management, Kateřina Fortelková from xitee, along with Anja Diesner and Martin Holler from xitee's partner companies provided insight into the impact of covid-19 on the sales process. Due to the current massive usage of the online environment, the main topics were how to provide personalised and trusted consultancy online and close the valid contract immediately during the online meeting. The spekaers looked on these topics from the legal, IT and security points of view.

4 November 2021

11:00 - 12:00

Online with xitee

Topics

  • Customer Experience: How customer behavior has or has not changed as a result of Covid-19...?
  • Combining analogue and digital processes - how to do it safely and efficiently?
  • What TEAMS, Zoom and Co. can't do!
  • Consequences of the discontinuation of the Privacy Shield.
  • GDPR compliance in the context of online processes
  • Electronic signature - simple, advanced and qualified
  • Integration of existing enterprise applications, such as CRM or ERP, with a virtual branch office

Speakers

  • Kateřina Fortelková
  • Martin Holler
  • Anja Diesner
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