Customer Experience at Nové Butovice, Albert offices

9.00 - 11.00

The NCCC was happy to invite you to a unique session on Customer Experience which was organized by the Marketing & Communications Committee of the American Chamber of Commerce in the Czech Republic.

Topics discussed:

  • customer experience through experience of future,
  • digital transformation,
  • redesigning of stores,
  • which role can legislative play, or
  • how to deal with crisis affecting customers.


  • Tomasz Rogacz, CEO at McDonalds CZ
  • Jiří Mareček, Director Communications and Public Affairs at Ahold
  • Jakub Hudec, Senior PA Consultant at Grayling 
  • Karel Kraus, Trade & Shopper Marketing Director CZ&SK at Plzeňský Prazdroj 
  • Dalibor Šajar, Head of Digital at Moneta Money Bank


  • Jana Marešová, Head of PR at Grayling
You can join our events via our online community platform. You do not have to be a member of the NCCC to become a member of our online community platform. Membership of our online community platform is for free.
Non-NCCC members benefit from its functionality surrounding specific events.
NCCC members enjoy its full functionality, all the time, together with many more membership benefits.

By registering for this event, I CONSENT to the taking of my pictures and/or audio-visual recordings at events organized by the NCCC, including pictures and/or audio-visual recordings taken/shot and edited by an outside professional photographer, and the processing thereof, in particular to the publishing of these pictures and/or audio-visual recordings in the NCCC’s promotional documents, newsletters, presentations, websites and social media (such as LinkedIn, Facebook, Twitter, Instagram, YouTube) for marketing purposes.
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By registering for this event, I CONSENT to paying a no-show fee in the amount of the ticket fee, with a minimum of 400,- CZK excl. VAT per event, also for events that are free of charge.
This no-show fee only applies in case I do not inform the NCCC at least 48 hours before the start of the event that:
- I will not attend, or
- I have nominated another person to attend in my place and I have provided the NCCC with his/her name and contact email address.
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tue05oct09:0010:30Procrastination, Productivity & New HabitsPeer Learning Workshop

thu14oct17:3023:59Creative Heroes Award Czech Republic 2021Celebrating the power of creative thinking Event TagsInnovation

novTownhall Impact Innovation Meeting (TIIM)Exact date & Format to be confirmed

wed10nov17:3021:30The Future of Us event - with the NCCC Young ProfessionalsConnecting generations Event TagsInnovation,Sustainable impact

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