Junior Application Monitoring Support – NN Group
We are a community of IT enthusiasts!
Our team consists of ethical hackers, security and data analysts, application developers, and infrastructure engineers. Even if there are almost 150 of us, we still keep the start-up mindset and family atmosphere.
We can offer you autonomy, exciting projects and the possibility of quick career growth. If you are interested in cybersecurity, in-house application development, data analytics, or infrastructure, you should definitely meet us.
About the MCR team:
The team called Master Control Room (MCR) monitors the IT infrastructure, applications and services of NN Group. From our ‘cockpit’ we 24x7x365 monitor dashboards and respond to incoming alerts configured on the Splunk platform. As first line of response we identify and execute first-line remediation actions and escalate incidents to the responsible DevOps teams. As MCR we are constantly evolving and looking to improve our service. We recognize that we can leverage the automation functions on the Splunk and ServiceNow platform to provide a better and quicker service to the NN DevOps teams. Currently we're looking for a new colleague who will help us with the monitoring stuff.
What you will do:
Performance of first line tasks as: stopping and starting systems/deamons, execute tasks according runbooks and monitoring the health status of systems/networks/applications. The service is provided 24/7, so it means you'll work on 12 shifts. Don't be afraid, not from the very beginning.
Ensure that systems, network and applications are properly monitored according to guidelines and procedures
Analyze and report events according to instructions
Operate and maintain monitoring tools such as Splunk, HP Operations Manager, tooling SW Tidal, VMware...
Acts according to guidelines, processes and common standards for services
Execute tasks and activities within responsibility of his/her relevant sub-team
Create and update work instructions.
have general IT overview.
you are able to communicate with different type of people (managers, engineers, colleagues...).
have positive approach to problem-solving and you don't wait for somebody else to do it.
are analytical and process-oriented.
are responsible and the team can count on you.
speak English fluently. There's international team and you will be in touch with non-Czech speakers.
are ok with handling also night shifts (based on the shift plan). No worries, you will have also days off afterwards to take a rest.
Nice to have:
Knowledge of ITIL
Bc university technical education
Basic Knowledge of Monitoring Tools
Basic knowledge of Operating Systems (Windows, Linux)
Basic knowledge of IT Infrastructure (Storage, VMware, networking)
You can look forward to:
Unique projects - new technologies and global impact of our solutions.
Teambuildings. Lately we'd enjoyed beer session, volleyball and football evenings!
Many nationalities in our team - English is our uniting language
Space for your projects - 3D printer and laboratory also for your private use.
Budget for your education.
Design office and amazing location -in the Anděl. However nowadays we're working from home.
Other benefits such as language courses, iPhone 11, MultiSport Card, Cafeteria program...